The Case of Saving the Time Capacities

A startup is launching the latest build of a mobile fitness app in a week, and the project manager needs to run a broader QA test with strict limitations on the budget and capacities.

The Context

A startup with a high retention rate fitness app is working on a new version offering workouts and new features to target specific users who practice different kinds of martial arts and yogis.

It is an important market for the company since the last users’ survey shows that many of those who practice some martial arts and their yogis were finding other workouts outside the app… It is an opportunity!

So far, the project deliverables are from automated testing scripts that haven’t found any high or critical issues with the new features. However, the project manager needs more testing for such specific types of users.

The Problem

The startup was launching the new workouts in a week, so the project manager faced a lack of time and budget for finding, hiring, and training additional QA testers.

On the other hand, the new types of users the app targets were a particular segment of the fitness market, so a team of testers couldn’t cover it all.

The project manager needed an affordable software testing solution that provided fast, professional results and didn’t require finding and hiring new people for the team. So, he was looking for app testing with a wide variety of users practicing martial arts and yoga to gather real users’ pain points and results in the shortest time possible.

The Solution

In this case, the most suitable, affordable, and fastest software testing solution was crowd testing since it offered a wide variety of testers chosen by their interests and fitness experience. Moreover, crowd testers could conduct exploratory testing and report bugs and defects professionally, allowing the dev team to identify, reproduce, and fix these issues (a.k.a. the closest you can get to real expert users’ feedback).

The project manager also discovered that QA Supermarket outsourced crowdtesting was more affordable than directly hiring QA testers since this type of testing didn’t require finding suitable candidates, signing contracts, or getting into any negotiation. At the same time, all the testers in the crowd were NDA-bound, and he could be sure of his product’s safety.

Setting up a test on our platform was only a few clicks away, and this professional feedback was collected within 24 hours.

After a successful first test provided specific use case scenarios for martial arts and yogi users that the dev team couldn’t even consider, the project manager decided to run another similar test with the crowd to keep narrowing down the issues faster and progress over the adjustments.

In less than five days, the project manager gathered professional reports of visual, content, and functional bugs (with attachments included!) to fix the immediate and high-priority bugs before launching the new version of the app. He even got some unknown issues to keep polishing the product.

The updated product was released on time with minimum stress, negotiations, and budget, while the team focused on other significant tasks.


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